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Technical Services Manager

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. CDC is expanding into New Zealand and is in the process of constructing two world-class hyperscale data centres in Auckland with completion expected in 2022.

CDC’s data centre investment here in New Zealand will be a key driver in the improvement of digital inclusion across society and accelerate a connected New Zealand. Innovative thinking is in our DNA, this has been critical to our growth and we continue to develop to the future technology shifts within the IT and semi-conductor industry.

Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team. 

Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

In this role, you will lead a team of qualified technical staff responsible for the daily management, scheduling and supervision of all critical services and systems covering Electrical, Mechanical and Fire. The Technical Services Manager will be responsible for the teams execution of maintenance, change and critical response within the facilities. The role will enforce that all processes, procedures and safety standards are followed and accurately reported throughout critical events or at the completion of routine / planned activities.

Other responsibilities include: 

  • Manage Data Centre critical infrastructure on a daily and on-going basis
  • Mentor and impart knowledge to other staff
  • Ensure day to day interaction with Service Providers and Maintainers is managed
  • Manage any risk associated with the Data Centres up-time through its various equipment
  • Management of maintenance contracts on behalf of CDC including programmed maintenance of all critical equipment
  • Liaising and contract management of Service Providers
  • Contributes to the creation and management of site expense budget and delivery to those budgets
  • Contribute to the broader CDC team financial and operational objectives such that the business achieves the corporate goals set each year as well as the group’s long-term goals.
  • Overseeing the day-to-day allocation of maintenance activities covering mechanical, electrical and fire equipment within the facilities. Ensure the administration of all activities are proactively undertaken at the time maintenance is performed.
  • Management of site critical infrastructure to ensure continuity of services with no disruption to client’s or standard business operations.
  • Providing escalation technical support for complex technical issues which may include leading problem management cases and providing management status
  • Experience as the primary contact for all high severity facilities issues that have the potential to impact critical infrastructure.
  • Ensuring all safety procedures are adhered to and completed in accordance with relevant standards and regulated compliances.
  • Ability to speak confidently and communicate clearly with senior management, clients, contractors and suppliers.
  • Lead the optimisation strategies for site critical infrastructure.

About you: 

You are an all rounder with a clear focus on customers. You take pride in helping your work colleagues succeed and achieve their goals.  

  • Exceptional corporate presentation and excellent people skills.
  • Strong interpersonal, communication and negotiation skills.
  • Ability to work autonomously, employ initiative to find solutions, prioritise and exercise discretion.
  • Excellent organisational and administration skills.
  • Display confidence when dealing with others, along with well-developed written and verbal communication skills.
  • Set priorities, plan workload, meet deadlines and achieve objectives through the efficient use of time.
  • Experienced in respecting the confidentiality and security of customers, business, and team
  • Sound commercial and financial acumen

Essential:

  • New Zealand citizenship and ability to obtain a National Security Clearance (SV)

Application Process:

If you are looking for an opportunity to play a vital role in a fast-growing Australian technology company and be part of our amazing team, please email your resume and cover letter to careers@cdcdc.com.au

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    CDC is growing and continues to employ, invest in and grow the best talent. Please reach out the HR Team at careers@cdcdc.com.au for more information on the benefits of joining CDC Data Centres.